Personal Identity Theft & Fraud
Understand the steps you should take to resolve and repair your identity if you become a victim of identity theft.
![Woman on her laptop making an online payment with her credit card.](/siteassets/images/_1.1-mastheads/other/woman-laptop-credit-card-800x580.jpg)
Act Quickly
Taking action immediately is important to stop any further damage and to begin resolving any potential issues that could result from identity theft.
Steps to Resolve Identity Theft
![Woman sitting at her desk with her laptop and mobile phone in her hand.](/siteassets/images/3_page-images/_782x440/woman-working-in-office-with-laptop-mobile-phone-small.jpg)
Step 1: Contact Johnson Financial Group and any other financial institutions and/or creditors
Johnson Financial Group Customer Support Center | 888.769.3796
- Report that you are a victim of identity theft.
- Report any fraudulent activity on your accounts with Johnson Financial Group.
- Review activity on all accounts including your checking, savings, credit card, debit card and loans. Look for unauthorized transactions, changed addresses, changed PIN or new cards ordered.
- Close accounts that have been breached and reopen them with new account numbers, passwords and PINs.
- If you use any online or digital solution, change your username and password.
![close up of woman on serious phone call](/siteassets/images/3_page-images/inner-blocks/close-up-of-woman-oh-serious-phone-call.jpg)
Step 2: Contact one of the three major credit bureaus
Equifax | 800.685.1111| equifax.com
Experian | 888.397.3742 | experian.com
TransUnion | 800.680.7289 | transunion.com
- Report that you are a victim of identity theft.
- Place a fraud alert on your credit file.
- Confirm that the company will call the other two credit bureau companies.
Request a free copy of your credit report and review it carefully for fraudulent activity. If fraud occurred, notify the credit bureau and companies where fraud occurred.
![man on phone at desk looking at computer](/siteassets/images/3_page-images/inner-blocks/man-on-phone-at-desk-looking-at-computer.jpg)
Step 3: Report identity theft to the Federal Trade Commission (FTC)
Federal Trade Commission | 877.ID.THEFT(877.438.4338) | www.identitytheft.gov
Create an Identity Theft Affidavit and personal recovery plan.
![A hand with a pen filling out an application](/siteassets/images/3_page-images/inner-blocks/hand-with-pen-filling-out-application.jpg)
Step 4: File a police report with your local police department or the police department where the theft occurred
Bring with you:
- A copy of your FTC Identity Theft Affidavit
- Any other proof of the theft
- A government-issued ID with a photo
- Proof of your address
Ask to have a copy or the number of the report.
![Person sitting at desk working on computer and paperwork](/siteassets/images/3_page-images/inner-blocks/person-sitting-at-desk-working-on-computer-and-paperwork.jpg)
Step 5: Contact other agencies as needed
Government Agencies, Social Security Administration, IRS, Postal Service and other companies | www.identitytheft.gov/Top-Company-Contacts
- Notify the Postal Inspection Service if you believe your mail was stolen or redirected.
- Call the Social Security Fraud Hotline if you suspect someone is using your Social Security number for fraudulent purposes.
- Contact your local DMV office if you believe someone is trying to get a driver’s license or identification card using your name and information.
![man drinking coffee seriously looking at laptop on desk](/siteassets/images/3_page-images/inner-blocks/man-drinking-coffee-seriously-looking-at-laptop-on-desk.jpg)
Step 6: Continue to carefully review all accounts
- Since fraud can take time to completely resolve, carefully review all charges and transactions appearing on account statements and online.
- Report any discrepancies to the business immediately.
Tools for Recovery and Resolution
Additional Resources
Security Contacts
Report Fraud
888.769.3796
Lost or Stolen Debit Card
888.769.3796
Related Resources
![helpful links icon over tiled johnson cube](/siteassets/images/3_page-images/992x558/helpful-links-icon-over-tiled-johnson-cube.jpg)
Scam Alerts
Learn more about recent scams and how to protect yourself.
READ MORE about recent scams and how to protect yourself.![helpful links icon over tiled johnson cube](/siteassets/images/3_page-images/992x558/helpful-links-icon-over-tiled-johnson-cube.jpg)
Your Privacy
Your privacy is important to us. We will never request your pin or password by phone, text, or email.
READ MORE about Johnson Financial Group's privacy policy.![helpful links icon over tiled johnson cube](/siteassets/images/3_page-images/992x558/helpful-links-icon-over-tiled-johnson-cube.jpg)
Scam Tips
Learn how to protect yourself from scams and stay up-to-date on the latest tricks from scammers.
LEARN MORE about how to protect yourself from the Better Business Bureau.