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Debit Cards

Johnson Financial Group Visa® debit cards are accepted worldwide, including millions of retailers, ATMs, online or over the phone.

Mature woman making a purchase on her phone with her debit card.

Benefits

Secure

When you use your card at a contactless or chip-enabled terminal, your information is protected through a unique one-time transaction code that is virtually impossible to counterfeit, reducing fraud for in-person purchases.

Protected

With Zero Liability1, you’re protected against fraudulent use of your card and will not be held liable for unauthorized purchases made with your card.

Fast

Tapping to pay is faster than swiping or inserting your card. You payment is processed in seconds with a contactless debit card.

Mobile

Make mobile payments with Apple Pay, Google Pay and Samsung Pay.

How to Use a Contactless Debit Card

Your Johnson Financial Group VISA® debit card is a quick and safe contactless payment method.
contactless card icon

Step 1: Look

Find the contactless symbol at checkout.

hand holding debit card icon

Step 2: Tap

Simply tap your contactless Johnson Financial Group debit card on the checkout terminal.

thumbs up in circle icon

Step 3: Go

Your payment is processed in seconds.

Debit Card Options

Personal Debit Card

  • Use with a personal checking,
    savings or money market account.

Health Savings Card

  • Use with a Health Savings Account (HSA) for qualified medical expenses.

Line of Credit Card

  • For convenient access, use with a
    Home Equity Line of Credit.

Business Debit Card

  • Use with a business checking, savings or money market account.

Dispute a Merchant Charge

Whether you were double billed, overcharged, merchandise never arrived or a refund wasn’t given, use the information below to help resolve your merchant dispute.

How to Resolve a Dispute and Necessary Documentation

Whether you were double billed, overcharged, merchandise never arrived or a refund wasn’t given, use the information below to help resolve your merchant dispute.

Review Your Transactions

Regularly review your monthly account statement or take advantage of MyJFG online and mobile banking. With MyJFG, you can quickly and conveniently monitor your transactions and set up alerts to notify you of specific transactions.

Contact the Merchant First

  • We recommend you contact the merchant and try to resolve the situation.
  • Document dates and times of your phone conversations and emails exchanged.

Report a Disputed Charge

Proof of Purchase

Include a receipt, contract or invoice, showing the product or service purchased along with the amount of the purchase.

Merchant Communication

If you are disputing a recurring payment, document two resolution attempts with the merchant. If you have returned a product to the merchant, provide tracking information or communication related to the return.

Written Statement

Provide a detailed written statement describing the purchase, purchase amount and communication with the merchant.

Necessary Documentation

Proof of Purchase

Include a receipt, contract or invoice, showing the product or service purchased along with the amount of the purchase.

Merchant Communication

If you are disputing a recurring payment, document two resolution attempts with the merchant. If you have returned a product to the merchant, provide tracking information or communication related to the return.

Written Statement

Provide a detailed written statement describing the purchase, purchase amount and communication with the merchant.

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Mobile Wallet

Easily make secure in-store and in-app purchases at participating merchants using your mobile device and a Johnson Financial Group credit or debit card.

Learn More about mobile wallet

A debit card is a payment method that deducts money directly from your checking account. Debit cards can be used to make purchases at stores or online, to obtain cash at an ATM machine and can also be added to a mobile wallet on a mobile device.

You can change your PIN number at any Johnson Financial Group ATM under preferences. Click here to find a branch with an ATM nearest you. Or, please call us at 888.769.3796 for assistance.

Contact a branch or call us at 888.769.3796.

When your card is misplaced or lost, we encourage you to contact your advisor or the Johnson Financial Group Customer Support Center at 888.769.3796. Your advisor will work with you to review your account history, close the card, and order you a new or replacement card.

Yes. You can still use your card to get cash, check your balance and more. Be sure to insert the chip end of your card into the ATM with the chip facing up.

No. There are no additional fees to use your contactless card.

If a merchant isn't using a contactless or chip‐enabled terminal, you can still swipe your card. You will sign the receipt or enter the PIN to complete your purchase.

Once you activate your new card, please destroy your existing card for security reasons.

You can use your debit card for in‐person or online purchases and ATM transactions.

Every time you use your card at a contactless or chip‐enabled terminal, your information is protected by creating a unique one‐time transaction code. The code is virtually impossible to counterfeit and helps reduce fraud on in‐person purchases.

Yes. Debit cards can be used internationally. There may be fees for using your debit card internationally. Please review the disclosures you received with your card or contact us at 888.769.3796 if you have any questions about using your card and any fees associated with international use.

To inquire on how to temporarily raise your debit card limit, please call 888.769.3796.

Have Questions?

We're here to help.

Give us a call at 888.769.3796

 

Need to report a lost or stolen card?  
Call 888.769.3796

EMAIL US Click here to contact us.

1 Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail. PLEASE NOTE: If the merchant does not have a contactless enabled terminal, you can still swipe your card.

Julie Anchondo
Julie Anchondo, AVP Branch Manager, Racine, WI

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Need help finding the nearest branch or ATM?

Find a location Click here to find a Johnson Financial Group location or ATM nearest you.